Cleaning service
We have arranged for a cleaning service, provided by Heim & Rein. Our cleaner, Ms Glaser, will visit for two hours every Friday, starting on 7 March. She has her own key, so it is not necessary to be at home when she arrives; however, it may be helpful to be present for the first visit to give any instructions.
Heim & Rein kindly ask that you contact them about two weeks before 7 March to coordinate the first visit. They can be reached at hauswirtschaft@heim-rein.de or by phone on +49 201 45843760.
We will receive the invoices for this service and charge you retrospectively. It will also be possible to adjust the number of hours if necessary.
We have all the supplies the cleaning company needs. When any cleaning products run out, they will inform you so you can purchase replacements.
Regulating temperature
There are two ways to control the indoor temperature.
Each room has a small white box on the wall that allows you to fine-tune the temperature in that room. Please try this first!
If this is not sufficient, you will need to adjust the boiler settings in the basement. You will find it in the washroom. There are two temperature settings you can change: normal (sun) and reduced (moon). Use switch (2) to select the setting you want to change, and wheel (7) to adjust the temperature. Confirm by pressing the OK button (5).
Please take care not to change the hot water temperature by mistake. A small instruction manual is stored in the boiler door. It may be helpful, although it is probably only available in German.
Mail forwarding
We have arranged for our mail to be forwarded by the German postal service. Based on previous experience, we expect the occasional letter to be delivered to our address in Essen anyway. For those cases, we have left pre-stamped envelopes in the letter rack in the kitchen. We would be very grateful if you could post the envelopes whenever you receive mail for us.
A Little Surprise for Your Daughter
Our daughters have left a selection of toys in the larger children’s bedroom. They’ve moved anything they’d rather not share into the smaller room.
So anything remaining in the larger room is being lent to your daughter with their full approval -- she should feel free to enjoy and use those things as much as she likes.
Garden furniture
We have left the table outside but covered it with a protective cover over the winter. When you remove the cover, please place it in the storage chest next to it; the padlock combination is 5553. The chairs can be found in the laundry room in the basement.
Ventilation
German houses typically do not have built-in ventilation, and ours is no exception. We would strongly recommend making it a daily habit to ventilate the house by creating a cross-breeze.
Security system
For periods when the house is empty, we have installed a Verisure security system. We normally keep it switched off while we are at home, as the neighbourhood is generally very safe. However, you are of course welcome to use it while you are staying here. If you plan to leave the house unoccupied (for example, due to travel), we kindly ask you to let us know so that we can switch it on.
Wifi
The wifi network is called BKWifi and can be accessed using the password abbaabbaab.
Television
We do not have a television, but we have left a monitor that can be used to watch TV via the internet. You can enhance the experience by connecting to the living room speakers via Bluetooth; the Bluetooth adapter is called B06S+ and can be found next to the stereo on the bookshelf.
Towels
We’ve left some towels in the cupboard in the main bedroom. Feel free to use them.
Charging station
One of the drawers in the living room bookshelf has been set up as a charging station — feel free to use it.
Table tennis
There’s a table tennis table in the garage — feel free to move it into the garden and use it. You’ll find bats and balls in the cupboard in the hallway. There’s also some other equipment there (cycle helmets, skipping ropes, etc.) that you’re very welcome to use.
Charging station
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